What you are buying
Travel is a service, not a shipped product. Nothing is posted to you and there is no physical delivery, so this page sets out what arrives instead, and when.
What arrives, and when
Flight tickets — e-ticket with the PNR, by email, within 15 minutes of a successful payment. Peak-time or airline-side delays can make it up to 4 hours.
Hotel bookings — confirmed voucher with the hotel's name, address, phone number and the rate's own cancellation terms, by email, within 30 minutes.
Bus tickets — e-ticket with the seat number, boarding point and operator contact, by email and SMS, within 15 minutes.
Tour packages — a booking confirmation with the invoice immediately on payment, and the final travel documents 7 days before departure: the day-by-day itinerary, hotel addresses and phone numbers, transfer arrangements, your tour manager's name and number, and the 24-hour emergency contact.
Visa and permit services — status updates by email at each stage. Timelines belong to the issuing authority, not to us.
Everything is also in your account on this website, under My Bookings, from the moment it is issued. That copy is authoritative: if an email went to spam, the booking still exists.
If nothing arrives
Check the spam folder and the My Bookings page first — in most cases the document is there and the email was filtered.
If the money has left your account and there is no booking against it after 4 hours, write to hello@goglobally.local or call +91 90000 00000 with the amount, the time and the last four digits of the card. A payment that was taken but produced no booking is refunded in full, automatically, within 7 working days — and you do not have to ask for it. Our reconciliation runs daily and catches it.
Where the service happens
At the airport, hotel, boarding point or destination named on your document, on the date it names. Reporting on time is yours to manage: airlines close check-in well before departure, buses leave on time, and a hotel's check-in hour is its own.
Changes after issue
Ask us, and we will tell you what the supplier allows and what it costs before anything is changed. Nothing is changed without your confirmation of the cost. A reissued ticket or voucher reaches you the same way the first one did.
Pricing and currency
All prices are displayed in Indian Rupees including GST, unless a page says otherwise. Overseas suppliers may be paid in foreign currency; where your card is charged in another currency, your bank's conversion rate and any cross-border fee apply and are not ours.
Support
+91 90000 00000 — booking team, Monday to Saturday, 9:30am to 7:00pm IST. hello@goglobally.local for anything in writing, answered within one working day. Travellers on an ongoing trip have a 24-hour number on their final documents.
Cancellations and refunds are covered separately, in the Refund and Cancellation Policy.
Effective from .